You need to make sure that you not only have the right equipment but also your people have the skills, knowledge and ability to harness the exciting new opportunities offered by the latest telecoms solutions.

Rainbow Telecom offer a range of on site training courses to suit you. We have the knowledge and contacts with trainers who have wide experience in a broad range of telecommunication solutions.

We can improve staff skills and motivation through effective, first class training and sharing our know-how.

We make sure any investment delivers improved service quality, flexibility and increased profitability. We ensure that we provide the training you need.

When purchasing a new telephone system, it is vital that the correct training is given to all users prior to the system going "live". Dropped calls, customers left and forgotten on hold and failed call transfers are a familiar story where users have not been properly familiarised with a new system. To many, operating a telephone is just a matter of common sense, and training seems an unnecessary expense and a waste of time. But in reality, a small initial investment in training can save a lot of money in the long run.

Users are often surprised at how many features their new system can offer and a quick training session can make a world of difference. Imagine how much wasted time each user can save by simply knowing how to program their speed dial buttons with their most frequently dialed numbers! Using a Dialing directory to make internal calls rather than clogging up the switchboard will free up valuable time for the receptionist and the user, and will offer a far more efficient service to the customer. And, not forgetting the IT Manager who everyone turns to with their PC and telephone problems! A new system can generate hours and hours of work in repetitive support calls, for users simply requiring basic operating instructions.

So, whilst looking at the costs of a new telephone system, don't forget to weigh up the costs of a morning's basic training against the cost of countless wasted staff hours.

If you would like further information, please complete and return our Information Request form here.