Letter from Mark Jones of Symphony Telecom PLC

July 2002,

Dear Customer
Important Announcement

I am writing to advise you of a change to the provision of Maintenance Services and all sales with respect to your MX5 and Goldstar telephone system.

Following a major restructuring programme within Symphony Telecom, we are writing to announce the sale of our hardware systems and services business. We are delighted to confirm that with immediate effect your system will be supported and maintained by Rainbow Telecom Limited.

The terms and conditions of your maintenance contract will not be affected by these changes.

Rainbow will be contacting you shortly to introduce themselves and discuss any requirements you may have, ensuring that you receive an efficient and effective service. In the meantime, should you have any questions regarding your system, additional work, cabling, maintenance cover, or to report any faults with your system, please use the following numbers:

Rainbow Customer Services Team 0870 873 7575
Rainbow Service Requirements (faults) 0870 873 7573

I would like to take this opportunity to thank you for your custom. We are confident that the new services being provided by Rainbow will be of great benefit to you. Should you have any queries about the changes described in this letter, please do not hesitate to contact me.

Yours sincerely

Mark Jones
Managing Director
For and on behalf of Symphony Telecom Limited