| • |
Automatically answered calls |
| • |
No need for human intervention |
| • |
Priority to existing customers or those with contracts |
| • |
Identify existing customers before answering calls and
customise responses accordingly |
| • |
Callers give voice responses to questions as well as pressing
digits |
| • |
Information can be collected and transferred to another
medium for storage or analysis |
| • |
Facilities to manage the system in house |
| • |
Can expand at any time in the future |
