A correctly managed communication strategy can greatly benefit your business through improved efficiency and enhanced customer service, whilst at the same time reducing your costs. This is why Rainbow Telecom has a specialist division of Data Communications professionals, dedicated to implementing cutting edge Internet and Data Solutions.

Our dedicated team are available to talk to you in terms you can understand about your Data and Internet requirements. They are able to discuss, design, plan and manage the implementation of your solution. We think of an Internet solution as a continually evolving part of your business and will be there to assist you at every stage.

The solution is not finished when the implementation has been completed. We also have a team of Support staff available to offer advice and provide any assistance you may require. Rainbow Telecom can offer customers varying levels of maintenance cover, both on the Netpilot product and any existing IT equipment. Our maintenance contracts offer National coverage with our Onsite, Telephone and Remote Internet support. Simply decide which level of cover you require.

Data Solutions Team: 0870 873 7575.

NetPilot is an all-in-one solution for multi-user Internet access and email with security, control, and ease of use built in. It is ideal for branch-based and single site organisations.

NetPilot provides outstanding integrated communications options. Built-in are all the interfaces for you to connect to the ISP. For those wanting dialled services, integrated ISDN and serial connections for an external modem are provided. Integrated Dual Ethernet interface provides connectivity to DSL modems or external routers. The onboard leased line option can provide communications at up to 2Mbps via X.21 or V.35.

Flexible control facilities prevent misuse of web browsing and email, while a state-of-the-art firewall provides unparalleled network protection. Other features include flexible communications interfaces; Boundary CachingTM; and file, print and web servers. NetPilot is simple to manage, with web-browser based configuration and administration.

No matter what size the organisation, a well managed telephone system is vital to the smooth running of the office. From the conventional call to the transfer of electronic information, whether internal communication or off-site, the performance of your company’s telephone system is key to efficiency.

Compliant with any telephone system or network, up-to-the-minute management information, statistics and analysis, enabling you to maximise productivity and minimise cost. An accurate calling pattern analysis is essential to finding the most economic carrier. Get the complete breakdown of information to put you in control.

Monitor the response to incoming calls in detail. The speed in answering can be logged, as can time spent transferring and dealing with any call. Outgoing calls from any extension or department can be listed and costed too. Such information allows management to determine if lines are being utilised to their optimum. It not, perhaps additional lines could spread the load or, on the contrary, some lines could be discontinued or made available for alternative call-routing.