Avaya is a leading global provider of enterprise communications infrastructure, applications and services. One of the broadest communication solutions offerings in the industry... solutions that enable enterprises to connect, personalise and differentiate their businesses in today's customer economy.

Avaya DEFINITY®
DEFINITY® is a powerful and reliable open standards platform that can be tailored to your precise needs. DEFINITY® enables systems to grow as business needs expand and is recognised by the industry as a provider of innovative communications software. Software providing everything from basic Automated Call Distribution to sophisticated call routing between call centers. Effective networking is paramount as your locations or offices grow and whether operations and resources are scattered citywide, nationwide or worldwide, DEFINITY® software supports the connectivity you need. Allowing workers to share a desk, or a location with their own personal phone configuration so if valuable team members can't be in the office, DEFINITY® moves the office to their home.

Powerful multimedia solutions can be built into call center operations, integrating fax, data and e-mail into call handling, and enhancing customer contact with video conferencing or imaging.

Avaya IP Office
Winner of the 2002 Communications Convergence Product of The Year Award, is an "all-in-one" office communication solution that brings together voice, data and communications applications for small and mid-size businesses. Optimized for the 2- to 100-station market, Avaya IP Office joins the Avaya™ ECLIPS portfolio of products, applications and services to give small and mid-size businesses the networking and applications enjoyed by large companies.

Ideal for small- to mid-size businesses, the scalable Avaya™ IP Office delivers advanced IP-enabled communication and contact center functionality with tools for effective management, and applications for improved productivity, efficiency, and information flow throughout your enterprise.

Avaya IP Office is an all-in-one solution specially designed to meet the communications challenges facing the home office, small office, and medium enterprise with 2 to 180 extensions. Built on Avaya's latest advancements in converged voice and data technology, you can benefit from many of the advantages sophisticated communications deliver to your business.

Avaya IP Office gives you the flexibility to choose the solution that is right for your business. Use it as a voice solution, employing IP technology, more traditional telephony, or a combination of both, and benefit from a comprehensive set of telephony features. Use it as a data solution to deliver both local area and wide area networking capability. And because it's an all-in-one solution, you can use it as a converged solution, meeting both your voice and data requirements. Avaya IP Office also provides networking capability so you can deploy it across a number of locations with one central management point.

Avaya IP Office is an applications platform delivering the tools that can help you improve customer service and satisfaction, increase productivity, and boost your bottom line. Powerful business tools, such as customer relationship management, are supported through a range of applications, from basic call handling to full call center functionality, including real time and historic reporting.

Improve productivity with Avaya IP Office. Its sophisticated applications, including integrated messaging, voice mail, and auto attendant, can help your staff to manage calls and messages more efficiently. Support for remote working is an integral part of the Avaya IP Office, helping to ensure that home and mobile workers can work as effectively remotely as they can from an office location.

Avaya IP Office is easily managed through IP Office Manager, a Microsoft Windows-based PC software application, which connects to the Avaya IP Office system using the TCP/IP protocol.

Protect your investments with Avaya IP Office, which supports common software, telephones, and applications, and a range of device and user capacity. Expansion modules help you meet your changing or growing needs, while retaining the cost-effectiveness of your original investment.

Call us for more detailed information on AVAYA products on 0870 873 7575